Q&A

What situations is the neck pillow suitable for?

Our neck pillow is ideal for various situations – whether you're traveling, working at the office, or relaxing at home. Its ergonomic design promotes proper neck alignment and can help prevent tension or stiffness. Lightweight and compact, it fits easily into carry-on luggage, making it perfect for travel. The pillow’s dimensions and low weight ensure a comfortable user experience without being bulky. Currently, it is available in multiple colors and designed primarily for adults. For children, we recommend use under supervision, depending on their age and size.

What is the neck pillow made of?

The neck pillow is made of 93% polyester and 7% elastane.
This material combination offers the perfect balance of comfort and functionality:

  • Polyester (93%) ensures durability, shape retention, and a pleasant feel against the skin. It is easy to care for, quick-drying, and remains resistant to wear and tear even with frequent use.
  • Elastane (7%) gives the fabric its flexibility, allowing the cover to stretch and adapt to the shape of the pillow without losing its form. The result is a smooth, snug fit that maintains its comfort even after extended use.

Can I wash the neck pillow?

Yes, the cover of the neck pillow is washable.

The pillow features a removable cover that can easily be taken off using the zipper. This cover is machine washable at 30 °C (86 °F) on a gentle cycle. We recommend using a mild detergent and avoiding bleach or fabric softeners. The cover should be air-dried or tumble-dried on low heat.

Please note: The inner pillow is not machine washable. It should be spot-cleaned with a damp cloth and mild soap, then left to air dry completely before use.

Thanks to the easy-care design of the cover, your neck pillow stays fresh, clean, and ready for long-term use.

How long does shipping take?

Shipping typically takes 5 business days within Europe and approximately 7 business days for international orders outside of Europe.
Please note that delivery times may vary slightly depending on the destination country and local postal services. You will receive a tracking number as soon as your order has been dispatched.

What is your return policy?

You have the right to return your order within 14 days of delivery. Please note that returns are only accepted if the product is in unused, original condition. For hygienic reasons, used neck pillows cannot be returned. Return shipping costs are the responsibility of the customer.
Once we have received and inspected the item, we will issue a full refund within 7 business days.

How can I contact you?

You can reach us easily via email: business@avelure.eu or phone:... Additionally, we offer a convenient contact form in the “Contact” section on our website, where you can send us your inquiries directly. We strive to respond to all messages promptly and helpfully.