Shipping policy

Last updated: 17.05.2026

Thank you for shopping with Avelure. This Shipping Policy explains how we process, ship, and deliver orders placed through our website https://avelure.eu/

1. Order Processing

  • Orders are processed within 1-2 business days after payment confirmation.
  • Orders are not processed or shipped on weekends or public holidays.
  • If we experience a high volume of orders, processing times may be delayed. Customers will be informed of significant delays.

2. Shipping Rates & Delivery Estimates

Shipping charges are calculated and displayed at checkout.

Estimated delivery times are displayed at checkout.


Delivery times are estimates and may vary depending on carrier delays, customs processing, weather conditions, or other external factors.

3. Shipping Carriers

We work with trusted shipping providers such as:

  • DHL
  • UPS
  • FedEx
  • DPD
  • [Other Carrier]

Carrier selection may vary depending on destination and order size.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and tracking link.

Please allow up to 24–48 hours for tracking information to update.

5. International Shipping & Customs

For international orders:

  • Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by the destination country.
  • We are not responsible for delays caused by customs clearance procedures.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an order is returned due to an incorrect or incomplete address, additional shipping fees may apply for reshipment.

7. Lost, Stolen, or Damaged Packages

If your package is lost, stolen, or damaged during transit, please contact us at business@avelure.eu within 21 days of delivery.

We will work with the shipping carrier to investigate the issue; however, we cannot guarantee reimbursement for packages marked as delivered by the carrier.

8. Delayed or Failed Deliveries

We are not liable for shipping delays caused by:

  • Weather conditions
  • Customs delays
  • Carrier disruptions
  • Incorrect customer information
  • Force majeure events

9. Shipping Restrictions

We reserve the right to restrict shipping to certain regions or countries where delivery services are unavailable or unreliable.

10. Contact Information

If you have questions about this Shipping Policy, please contact us:

Avelure
Email: business@avelure.eu
Website: https://avelure.eu/